Why is Market Research Essential in the Healthcare Industry?

Market research is widely recognized as a critical strategic investment in consumer packaged goods, technology, hospitality, entertainment, and the list.

However, there is one sector where health market research can be much more relevant since the end purpose is not solely to produce revenue and earnings. Instead, it is to assist patients and, in some situations, to save lives: healthcare.

The below are the top three reasons why market data analytics is essential for the healthcare industry and should be regarded as a mission-critical strategic priority:


1. Standing Out in the Face of Convergence and Competition


Previously, the healthcare market was dominated by a small group of large corporations funded by a plethora of smaller and niche providers. While there are still some large companies with global footprints, the industry sees even more fragmentation and competitiveness due to emerging technologies and an explosion of venture capital from investors chasing the preceding side of the "high risk, high reward" equation.

It is a good chance for patients or other customers of healthcare solutions (e.g., hospitals, health networks, labs, etc.), leading to greater competition and lower costs. 

Market Research Analytics is a wise, proactive, and validated buffer against this risk because it makes these companies stand out and ensures they have a detailed, actionable view of who they need to meet, why they need to reach them, and how.


2. Insights on Product and Service Development

Healthcare organizations that see solid year-over-year growth and new patient retention rates cannot rest on their laurels. Today's clients are more competitive than ever – and if they cannot get what they need from their existing manufacturer or supplier, they will go elsewhere. Market Research Analytics helps healthcare companies compete by finding realistic and profitable approaches to improve products and services and deliver new offerings. It isn't just a way to engage potential clients; as previously said, it's also critical for keeping current customers on board.


3. Fill Gaps in Service Delivery


Healthcare technologies, by definition, are complicated and sophisticated and usually rely on a service delivery model rather than a straightforward transactional approach. Firms that assist hospitals in tracking patient care satisfaction and quality, for example, often have engagements that include scores of touchpoints each week with various staff members. Firms that provide medical laboratory instruments to laboratories, on the other hand, have technicians on staff who do little but provide instruction and guidance, as well as ensure that the equipment is used correctly to provide optimum benefit. Market Data Analytics helps these businesses assess and identify any holes in their service delivery process and opportunities to develop, resulting in improved partnerships and better results. E.g., the aforementioned medical testing equipment provider could discover through market research that providing online training through tablets may be a feasible and cost-effective alternative to in-person training. Alternatively, the company that assists hospitals in assessing patient quality can notice that personnel have difficulty managing data capturing procedures. Resolving this issue now would ensure that the commitment is exemplary in the future.


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